Policies & FAQs
Everything you need before booking a stay at Casa de Solana. Common questions are answered first, with our full guest policies below.
Frequently Asked Questions
Answers to the questions we hear most.
Where is Casa de Solana located?
We are at 21 Aviles Street, in the heart of St. Augustine's historic district. Aviles Street is the oldest street in the city, and our inn sits in its seventh-oldest house.
Is everything within walking distance?
Yes. St. George Street, Flagler College, the Lightner Museum, the Cathedral Basilica and the Castillo de San Marcos are all a short walk from the front door, along with dozens of restaurants, galleries and shops.
How many guest rooms do you have?
How many guest rooms do you have?
What time can I check in?
Check-in is between 3:00 p.m. and 6:00 p.m. You are welcome to drop off luggage from 1:00 p.m. Check-out is at or before 11:00 a.m. If you are arriving after 6:00 p.m., please contact the front desk in advance and we will guide you through the late check-in process.
Is breakfast included?
Yes. A full gourmet breakfast is served every morning and is included in your room rate. See our breakfast page for more.
Is anything else served during the day?
Yes. We host a social hour and offer homemade treats throughout the day. Details are on our Social Hour & More page.
Can you accommodate dietary restrictions at breakfast?
We do our best to accommodate dietary needs and we can usually work around the most common ones. Please let us know when you book, or call us at least a few days before you arrive, so our kitchen has time to plan. We will always tell you honestly in advance if something is outside what we can prepare.
Do you have parking?
Each guest room includes one complimentary off-site parking space, a short three-block walk from the inn. There is no onsite parking. Come to the main house at 21 Aviles Street first to check in and collect your parking permit and directions.
Are children allowed?
We are not able to accommodate children under the age of 12. The inn is set up as a quiet, romantic retreat.
Are pets allowed?
While we love animals, our facility is not set up to accommodate pets, so with the exception of service animals we are unable to allow them.
Service dogs are welcomed and accepted as required by law, per the Americans with Disabilities Act.
What is your cancellation policy?
Cancellations made at least 14 days before arrival are charged a $50 fee. Inside 14 days, 50% of the reservation is charged. No-shows and cancellations within 24 hours of check-in are charged in full. Full terms are in the Cancellations and Changes section below.
Can we get married at Casa de Solana?
Yes. We host intimate weddings and elopements in our walled courtyard garden. See our weddings and elopements pages.
Do you offer gift certificates?
Yes. They can be purchased online at any time on our gift certificates page.
Guest Policies
The details of booking and staying with us.
Our policies are written to be fair to our guests and to keep a small, historic inn running well.
Reservations and Deposits
A 100% deposit is collected for all one-night stays. A 50% deposit is collected for all other reservations and packages, with the remaining balance due on arrival at check-in. We accept all major credit cards, including Visa, MasterCard, Discover and American Express.
Cancellations and Changes
We understand that situations arise that make cancellations unavoidable. If your plans change after your reservation is confirmed, please contact us as far in advance of your stay as possible. Our cancellation policy is a vital part of running a small, family owned and operated bed and breakfast.
Reservations cancelled up to 14 days before the scheduled arrival date are charged a $50 fee.
Reservations cancelled or changed within 14 days of arrival are charged 50% of the total reservation.
No-shows, and cancellations made within 24 hours of check-in, are charged the full reservation total, including any add-ons or packages.
Early departures for any reason are charged the full amount of the reservation.
Check-In and Check-Out
Check-in is between 3:00 p.m. and 6:00 p.m. daily. Luggage may be dropped off from 1:00 p.m. Check-out is at or before 11:00 a.m. daily.
All guests check in at the main house at 21 Aviles Street, where we provide a parking permit, parking directions and a map of the historic district.
Front Desk Hours
The front desk is staffed from 8:00 a.m. to 6:00 p.m. daily. An after-hours emergency contact number is provided at check-in.
Occupancy and Additional Guests
All room rates are based on double occupancy. Additional guests must be approved by the innkeeper in advance, as not all rooms can accommodate more than two people. Approved additional guests are charged $100 per guest, per night.
Children
Casa de Solana is a quiet, romantic inn and our facilities are set up with that in mind. We are not able to accommodate children under the age of 12.
Pets and Service Animals
We love animals, but the inn is not set up to accommodate pets and they are not permitted.
Service dogs are welcome and accepted as required by law under the Americans with Disabilities Act. The ADA defines a service animal as a dog individually trained to do work or perform tasks directly related to a person's disability. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Parking
Each guest room includes one complimentary off-site parking space, located a short three-block walk from the inn. There is no on-site parking. Designated loading and unloading zones are available for check-in and check-out.
Please come to the main house at 21 Aviles Street first to check in, drop your bags and collect your parking permit and directions.
Visitors who are not staying at the inn, including event and wedding guests, use public street parking or paid meter parking.
Visitors
Out of respect for the privacy of our guests, temporary visitors are not permitted in the interior of the inn. Visitors are welcome to enjoy the courtyard.
Smoking and Open Flames
Casa de Solana is a non-smoking and non-vaping property, including balconies and the courtyard. A $250 surcharge applies where there is evidence of smoking, vaping or the use of flame candles in a room.
Hurricanes and Severe Weather
We cannot be held responsible for delays, interruptions, cancellations or inconveniences caused by weather.
If you hold a confirmed reservation, are due to arrive within 24 hours, and an evacuation order due to a hurricane warning is in effect, you will receive a full refund or may transfer your deposit to a future stay.
If you have already arrived and an evacuation order is issued, you will receive a refund for the unused portion of your stay. In the event of a hurricane evacuation order, all guests must leave the city. There are no exceptions. St. Johns County Emergency Management notifies us when an order is issued.
If you choose not to travel because of an approaching storm and no evacuation order is in effect, our standard cancellation policy applies and a refund cannot be offered.
Travel Insurance
We strongly recommend purchasing travel insurance. Policies bought in advance may cover accommodation losses and travel expenses caused by weather, including hurricanes.