Casa de Solana Policies

While we love animals, with the exception of service animals we do not allow pets as our facility is not set up to accommodate them.

PS: Service dogs are welcomed and accepted as required by law, per the American Disabilities Act*.

*Service animals are defined by the Americans with Disabilities Act (ADA) as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, or calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. Service animals are working animals. They are not pets. Further, the task a dog has been trained to provide must be directly related to the person's disability.

A dog whose sole function is to provide comfort, or emotional support, does not qualify as a service animal under the ADA

Our Check-in time is between 3pm and 6pm daily. Guests are able to drop off their belongings after 1pm. We will provide a parking permit and a map to our complimentary off-site parking and the historic Saint Augustine attractions.

Our Check-out is at or before 11am daily.

Though our front desk hours are from 8 am to 6 pm daily, in the event of an emergency after hours, a contact number will be provided at check in.

Each guest room at our Bed and Breakfast includes one complimentary off-site parking space for guests. Please note that all guest parking is offsite, located a short three-block walk from our Bed and Breakfast. There is no onsite parking, but we have few loading/unloading zones for smoother check-in / check-out process for our guests. To get your parking permit and directions, please come directly to the main house of Casa de Solana ( at 21 Aviles St ) first to check in and drop off your bags. Visitors who are not staying at the inn (e.g., event or wedding guests) must utilize public street parking or paid meter parking.

Our inn serves as a quiet, romantic getaway for the majority of our guests and our facilities are geared toward that scenario. Unfortunately, we are not able to accommodate children under the age of 12.

All room rates are based on double occupancy ( two guests ). Any additional guest must be approved by Innkeeper in advance as not all rooms are appropriate for more than two guests. The charge for additional guests is $100 per guest per day.

A 50% deposit will be collected for all rooms reservations or packages, with remaining balance to be paid upon arrival at check-in. We accept all credit cards including Visa, MasterCard, Discover, American Express.

Because we are a small business, we have a cancellation / change policy that we feel is fair for our guests and will allow us to continue to operate a successful bed and breakfast.

• If you cancel or change your reservation at least 14 days prior to your arrival date, there is a $50 cancellation fee which can be applied to your next reservation if booked within one year.
• If you cancel or change your reservation less than 14 days prior to your arrival date you will be charged 50% of the total amount of your entire stay. However, in case of no show or cancellation within 24 hours of check in time we will have to charge you the total amount of your entire stay including any add-ons or packages you may have purchased as cancellation fee. Early departures for any reason will also be charged the full amount of the reservation.

We cannot be responsible for delays, interruptions, cancellations or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order due to a hurricane warning is in effect, you will receive a full refund or transfer any deposits to a future stay. If you have already arrived in the city and an evacuation order is placed, you will receive a refund for the unused portion of your stay. Please note that in the event of a hurricane evacuation order, you must leave the city...there are no exceptions. St Johns County Emergency Management has developed a phone notification system to notify us of such orders. If you choose not to use your reservation due to an impending storm, but an evacuation notice is not in effect, a refund cannot be offered, and our standard cancellation policy applies.

Yes, we strongly recommend you to purchase travel insurance. Policies purchased in advance may cover accommodation losses and travel expenses due to weather, including hurricanes.

For your privacy, and the privacy of other inn guests, temporary visitors are not permitted to wander the interior. They are, of course, welcome to enjoy the courtyard.

For the comfort & safety of all of our guests, Casa de Solana Bed & Breakfast is a non-smoking, non-vaping (E-Cigarette) environment including balconies & courtyard area. A $250 surcharge will be incurred, if there is evidence of smoking, vaping or use of flame candles in the room.